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Management of benchmark complaints and disputes 

Complaints about benchmarks could relate to:

  • Whether a specific benchmark determination represents the underlying interest it seeks to measure;
  • The application of the methodology to a specific benchmark determination; or
  • Other administration decisions in relation to a benchmark determination.  


Dispute a benchmark rate or make a complaint

How to make a complaint

General complaints relating to benchmarks can be made directly through the ASX's complaints management portal

If a dispute relates specifically to the BBSW benchmark, contact ASX Benchmarks directly at ASXBPricing@asx.com.au  or call +61 2 9227 0342.

To report suspicious activity in relation to the BBSW benchmark, contact ASX or the Australian Securities Investment Commission (ASIC).

E: benchmarksuspiciousactivity@asx.com.au

E markets@asic.gov.au