Support
Our customer service team is here to support you. Find the answers to some of the most frequently asked questions here
How do I buy/sell shares on ASX?
To buy or sell shares on ASX, you will need to use a broker.
There are two types of broker:
- An “Advisory or full service broker” is a broker who will help you make your investment decision.
- A “Non-Advisory or On-line broker” will help you to execute your pre-determined buy or sale orders.
Where can I find a broker?
Most major banking and financial institutions in Australia offer or are affiliated with an online broker facility and will be able to help you set up an account.
ASX does not make recommendations regarding the choice of broker, and suggests that you contact brokers to verify their fees and services suit your requirements as part of your decision making process.
A list of suggested questions to ask a broker can be found here.
What is the difference between an advisory broker and non-advisory broker?
The main difference between brokers is whether they offer advice or not.
Listed company information
To find information about a specific listed company, please refer to the company directory page. The company page will include information such as the company share price, historical data, recent announcements, share registry details and statistics.
Announcements
Search for past company announcements for all listed entities on ASX using their ASX code. Filter the results by announcement type, industry, asset type or domicile to refine your results.
Advanced charting tool
Analysis tools
Find out how you can create your own charts with 8 different chart types, technical indicator overlays, update chart intervals, add dividend events, or run company code price comparisons.
What is CHESS?
CHESS stands for Clearing House Electronic Sub-register System.
If you have received a letter in regards to CHESS from ASX, it may be about a brokerage account that you have recently opened.
If you need more information about to your CHESS account, please contact your broker directly.
Questions about CHESS holding statements
HOW CAN I REQUEST A CHESS HOLDING STATEMENT?
To request for a CHESS holding statement, please contact your CHESS sponsor/broker directly and they can request this on your behalf.
WHY DO I RECEIVE CHESS HOLDING STATEMENTS?
Whenever you make a transaction or changes to your CHESS holding account, ASX will generate a confirmation letter that will be sent to your postal address.
Some of the types of notices you may receive include:
- Change of name and/or address
- Change of sponsor
- Takeover offer acceptance
- Buyback offer acceptance
- Collateral reservation.
WHEN SHOULD I EXPECT A CHESS HOLDING STATEMENT?
CHESS holding statements are issued by ASX and if you have made any transactions or changes to your CHESS account, you should be receiving a CHESS holding statement in the following month, generally in the second or third week. If you want to know the status of your CHESS holding statement, please contact your broker.
HOW CAN I TRANSFER SHARES?
Off-market transfers of securities between parties without using a stockbroking firm as the intermediary. These are executed by completing a Transfer Form for Non-Market Transactions form.
Off-market transfers of securities held on the CHESS sub-register are effected electronically through CHESS and you will need to go through your stockbroker for this type of transfer
Off-market transfers are usually private arrangements between family members or transfers from deceased estates.
- To obtain an 'Australian Standard Transfer Form' please contact the share registry of the company whose shares you wish to transfer.
- For advice on completing the form please consult your stock broker or financial planner.
There is no stamp duty payable on share transactions throughout Australia.
WHERE CAN I FIND INFORMATION ABOUT COMPANY REPORTING DATES?
Companies listed on ASX are required under the Listing Rules to make announcements about their activities in order to ensure a fully informed market is maintained.
Recent and historical company announcements for all ASX Listed Companies are available from the company announcements section of this site.
HOW CAN I FIND OUT ABOUT UPCOMING FLOATS?
You can find out about upcoming floats by accessing the floats section of the ASX website.
Alternatively, you can contact your stockbroker. You should also check the newspapers or investment magazines, as they often feature articles on upcoming floats.
WHERE CAN I FIND INFORMATION ABOUT DECEASED ESTATES?
ASX cannot advise on deceased estate matters. Please contact the relevant share registry or broker for further assistance.
DOES ASX HAVE INFO ABOUT EXCHANGE RATES AND FOREIGN EXCHANGE?
Foreign exchange is not part of the market conducted by ASX. For information on current exchange rates, please contact your local bank, which will also be able to provide you with historical exchange rate information.
