Support

Our customer service team is here to support you. Find the answers to some of the most frequently asked questions here

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Questions about trading on ASX

How do I buy/sell shares on ASX?

To buy or sell shares on ASX, you will need to use a broker.

There are two types of broker:

An “Advisory or full service broker” is a broker who will help you make your investment decision.
A “Non-Advisory or On-line broker” will help you to execute your pre-determined buy or sale orders.

Questions about brokers

Where can I find a broker?

Most major banking and financial institutions in Australia offer or are affiliated with an online broker facility and will be able to help you set up an account.

ASX does not make recommendations regarding the choice of broker, and suggests that you contact brokers to verify their fees and services suit your requirements as part of your decision making process.

A list of suggested questions to ask a broker can be found here.

What is the difference between an advisory broker and non-advisory broker?

The main difference between brokers is whether they offer advice or not.

I want to find a broker

Full service advisory brokers

Full service advisory brokers offer advice on buying and selling securities, make recommendations, provide research and compile tailored investment plans. They typically charge a higher brokerage fee as a result of the advice and other services offered.

Accredited advisers are also available for options, warrants and futures.

Non-advisory brokers

Non-advisory brokers offer no recommendations or advice regarding the appropriateness of your decision, hence their brokerage fees tend to be lower. This is an attractive option for investors confident in their share market knowledge and trading decisions. They are typically either internet based or telephone based.

Questions about requesting identification details

I have a Holder Identification Number (HIN) but I’m not too sure who my broker is

If you have a Holder Identification Number (HIN) and are unsure who your CHESS sponsor/broker is, there are a few ways to find out:

Questions about company information and historical data

Where can I find...?

Listed company information

To find information about a specific listed company, please refer to the company directory page. The company page will include information such as the company share price, historical data, recent announcements, share registry details and statistics.

Company directory

Announcements

Search for past company announcements for all listed entities on ASX using their ASX code. Filter the results by announcement type, industry, asset type or domicile to refine your results.

Search announcements

Advanced charting tool

Analysis tools

Find out how you can create your own charts with 8 different chart types, technical indicator overlays, update chart intervals, add dividend events, or run company code price comparisons.

What is CHESS?

CHESS stands for Clearing House Electronic Sub-register System.

If you have received a letter in regards to CHESS from ASX, it may be about a brokerage account that you have recently opened.

If you need more information about to your CHESS account, please contact your broker directly.

find out more about CHESS and how it works

Questions about CHESS holding statements

HOW CAN I REQUEST A CHESS HOLDING STATEMENT?

If you have made any securities transactions or changes to your CHESS account, ASX will send you a CHESS holding statement in the following month, generally in the second or third week. If you would like to request an historical CHESS holding statement, please contact your CHESS sponsor/broker directly as they must request this on your behalf.

CAN I RECEIVE MY CHESS HOLDING STATEMENT ONLINE?

CHESS holding statements and notifications are available in hardcopy via post or digitally through the CHESS Statements Portal. You can elect your preferred method of receiving CHESS holding statements and notifications via your broker. Click here for more information about CHESS holding statements and electronic communications.

WHEN SHOULD I EXPECT A CHESS HOLDING STATEMENT?

CHESS holding statements are issued by ASX, providing a trusted, reliable and standardised confirmation of changes to your CHESS holding details. CHESS holding statements are issued at the end each of month (a separate statement for each security) if there has been a change in the holding balance in that month. Please contact your CHESS sponsor/broker if you need further information about the status of your holding statement.

WHY DO I RECEIVE CHESS HOLDING STATEMENTS and notifications?

Whenever you make a security transaction or change any details in your CHESS holding account, ASX will generate a confirmation holding statement or notification document which is currently either sent to your mailing address or accessed via your CHESS Statements Portal account, depending on your preferred communication method.

CHESS holding statements confirm any changes to your holdings in an individual security during a month. The statement shows the opening balance, movements in or out of the holding, and the closing balance for the month.

CHESS notifications are sent by ASX to inform you that your CHESS sponsor/broker has advised ASX that your details have changed. The notifications are sent at the time that ASX receives changes or updates.

Types of notices include:

Change of name and/or address
Creation of a new Holder Identification Number (HIN)
Change of CHESS sponsor

Questions about delisted companies

Questions about other

HOW CAN I TRANSFER SHARES?

Off-market transfers of securities between parties without using a stockbroking firm as the intermediary. These are executed by completing a Transfer Form for Non-Market Transactions form.

Off-market transfers of securities held on the CHESS sub-register are effected electronically through CHESS and you will need to go through your stockbroker for this type of transfer

Off-market transfers are usually private arrangements between family members or transfers from deceased estates.

To obtain an 'Australian Standard Transfer Form' please contact the share registry of the company whose shares you wish to transfer.
For advice on completing the form please consult your stock broker or financial planner.

There is no stamp duty payable on share transactions throughout Australia.

WHERE CAN I FIND INFORMATION ABOUT COMPANY REPORTING DATES?

Companies listed on ASX are required under the Listing Rules to make announcements about their activities in order to ensure a fully informed market is maintained.

Recent and historical company announcements for all ASX Listed Companies are available from the company announcements section of this site.

HOW CAN I FIND OUT ABOUT UPCOMING FLOATS?

You can find out about upcoming floats by accessing the floats section of the ASX website.

Alternatively, you can contact your stockbroker. You should also check the newspapers or investment magazines, as they often feature articles on upcoming floats.

WHERE CAN I FIND INFORMATION ABOUT DECEASED ESTATES?

ASX cannot advise on deceased estate matters. Please contact the relevant share registry or broker for further assistance.

DOES ASX HAVE INFO ABOUT EXCHANGE RATES AND FOREIGN EXCHANGE?

Foreign exchange is not part of the market conducted by ASX. For information on current exchange rates, please contact your local bank, which will also be able to provide you with historical exchange rate information.

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About us

ASX operates at the heart of the globally attractive, deep and liquid Australian financial markets. It uses technology to develop innovative solutions that make life easier for our customers and create value for our shareholders.

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